Frequently Asked Questions

No. VALIZE welcomes walk-ins and does not require advance reservations.

To make your arrival faster, send your visit details through Prepare check-in. ID details and a grouped-items photo are optional online and save time at check-in. Your original photo ID is required on site. Prepare check-in does not reserve space or complete check-in; payment and final verification take place in person.

Walk-ins remain welcome throughout operating hours.

Payment is accepted at the Cloakroom at check-in. No payment is collected through Prepare check-in.

You may send visit details before arrival. ID details and a photo of your items together are optional online and save time at check-in. Original, valid, government-issued photo ID is mandatory on site for check-in and pickup. Payment and final verification take place in person.

VALIZE accepts cash, major debit and credit cards, and digital wallet payments.

VALIZE Cloakroom is located at Lázaro Cárdenas 245, No. 13, in Zona Romántica, Puerto Vallarta, Jalisco, México 48380.

We are conveniently located for travelers spending time in Zona Romántica, Emiliano Zapata, the Malecón, and central Puerto Vallarta.

VALIZE is open daily from 8:30 a.m. to 9:30 p.m.

Seasonal and holiday hours may vary.

For the most current information, visit our website or contact us through WhatsApp.

No. VALIZE is located in Zona Romántica, one of Puerto Vallarta’s most visited dining, shopping, beach, and entertainment districts.

Our Cloakroom is designed for travelers who want to enjoy Puerto Vallarta before hotel check-in, after checkout, or during the hours before a flight or other departure.

Not at all. VALIZE welcomes visitors, residents, vacation-rental guests, hotel guests, day travelers, and anyone who needs a secure place for luggage or personal items while spending time in Puerto Vallarta.

No. VALIZE is an independent service and is not limited to guests of any particular hotel, resort, or vacation-rental property.

Day rates cover your belongings until closing at 9:30 p.m. Your expected pickup time is for planning; you do not need to watch the clock.

For a shorter service window, choose your arrival and return times. We calculate half-hour blocks rounded up, with a 30-minute minimum. At six billed hours or more, day rates apply. If your return time or items change, contact VALIZE to recalculate. Estimates assume normal available space; final sizes, capacity and total are confirmed at check-in.

VALIZE customers and visitors are not permitted to smoke or vape inside the Cloakroom or directly in front of the Cloakroom.

Within Plaza Romy, VALIZE is responsible for enforcing applicable local, state, and federal no-smoking regulations for its own employees, customers, visitors, vendors, and business partners.

Smoking must take place outside Plaza Romy and away from plaza entrances.

*Customers or visitors who refuse to comply may be denied service and asked to leave. Refunds may be requested, but approval is at VALIZE’s discretion.

VALIZE accepts most common travel items, including rolling suitcases, duffel bags, backpacks, shopping bags, beach bags, and other soft-sided personal items.

Sports equipment, unusually shaped pieces, oversized luggage, and other special items may be accepted following an on-site assessment.

Yes. Choose “Set my return time” in the calculator or check-in preparation. Shorter windows use your chosen arrival and return times, with a 30-minute minimum and half-hour blocks rounded up. At six billed hours or more, day rates apply. If your plans or items change, contact VALIZE to recalculate. Final sizes, capacity and total are confirmed at check-in.

Day rates cover your belongings until closing at 9:30 p.m. Your expected pickup time is for planning; you do not need to watch the clock.

Day rates are based on each rolling case or provided fillable bag and its size. A shorter-window estimate also uses your chosen holding period and the shared check-in adjustment for multiple standard pieces. The calculator applies the same pricing formula used at the Cloakroom. Sports and specialty items are MXN $700 per item for the day. Overnight and multi-day holding require a separate quote.

For a shorter service window, choose your arrival and return times. We calculate half-hour blocks rounded up, with a 30-minute minimum. At six billed hours or more, day rates apply. If your return time or items change, contact VALIZE to recalculate. Estimates assume normal available space; final sizes, capacity and total are confirmed at check-in.

Yes. VALIZE can accommodate multiple pieces for individuals, couples, families, and groups.

Advance notice is not required, although contacting us before arriving can be helpful for particularly large parties or an unusual number of items.

Often, yes. Sports equipment, extra-large luggage, and unusually shaped items are evaluated individually based on their size, handling requirements, and available capacity.

Contact us in advance if you would like to confirm whether a particular item can be accommodated.

VALIZE cannot accept illegal, hazardous, explosive, flammable, leaking, perishable, or improperly contained items. We may also decline any item that could create a safety, security, or operational concern.

A Cloakroom Attendant may ask about an item’s contents or inspect its exterior before accepting it.

Day rates cover your belongings until closing at 9:30 p.m. Your expected pickup time is for planning; you do not need to watch the clock.

For a shorter service window, choose your arrival and return times. We calculate half-hour blocks rounded up, with a 30-minute minimum. At six billed hours or more, day rates apply. If your return time or items change, contact VALIZE to recalculate. Estimates assume normal available space; final sizes, capacity and total are confirmed at check-in.

Smaller, non-wheeled personal items are not accepted loose. They must be checked inside a VALIZE-provided fillable so the contents can be protected and the group can be secured, sealed, tagged, and handled as one checked piece. Examples include purses, backpacks, weekender duffles, gym bags, shopping bags, and other odds and ends you would rather not carry.

Groups are encouraged to share fillables. A fillable may contain any items VALIZE can accept, provided nothing is sharp or likely to damage the bag, the bag is not overfilled, and it closes normally without being forced.

Wheeled, rigid, oversized, or specialty items that do not belong in a fillable are classified separately by the Cloakroom Attendant.

No. VALIZE does not add service fees or charge a separate insurance surcharge. The confirmed price for your agreed item sizes and service is your total ticket price.

VALIZE is a purpose-built facility with controlled item handling, and the business carries insurance. Insurance is not sold as a separate mandatory add-on to your visit. This does not imply unlimited coverage; any coverage remains subject to the applicable policy terms.

If your items or service requirements change, the attendant confirms the revised total before check-in.

No. ID details are optional online. Adding them now lets us prepare your record and saves time at check-in. Your original, valid, government-issued photo ID is mandatory on site at check-in and pickup. A photo of all your items together is also optional and helps us prepare tags and fillables. Do not include identification documents in that photo.

VALIZE accepts valid, government-issued photo identification, including:

• Passports
• INE identification cards
• State- or province-issued driver’s licenses
• Other recognized government-issued photo IDs

The name and photograph must be clear, and the identification must be valid at the time of check-in.

Identification allows us to register each party accurately, maintain controlled custody of checked items, and verify that belongings are returned only to an authorized person.

The identification presented at check-in also serves as the customer’s claim credential at pickup.

Every accepted item is registered, sealed, tagged, and tracked through check-in and pickup.

Belongings are placed within a secure, employee-only holding area and released only after the customer’s identity has been verified.

Our handling practices are informed by the discipline of airline operations and adapted specifically for travelers moving through a destination.

Yes. You can include one alternate pickup person when preparing your check-in. Adding their details online does not authorize collection by itself.

The alternate person must attend check-in, present their original valid government-issued photo ID, and be verified and authorized by a Cloakroom Attendant. Only people registered and verified at check-in may collect checked items.

For groups returning separately, tell the attendant who may need to collect belongings. Items are released only after a positive match with an authorized person’s photo ID and the check-in record.

No. There is no claim ticket, tag, or other item for you to carry while enjoying your day. The government-issued photo ID presented at check-in also serves as your claim credential.

Keep your ID with you and do not place it inside any checked item. Cloakroom Attendants will not unseal an item or remove belongings from the secure holding area until the ID presented at pickup has been positively matched with the check-in record.

VALIZE provides secure luggage and personal-item holding—the service travelers commonly search for as luggage storage.

However, VALIZE is designed as a destination cloakroom rather than a conventional storage counter. It combines secure item handling with hospitality services created specifically for the hours between arrival, check-in, checkout, and departure.

A destination cloakroom is a dedicated place where travelers can check in luggage and personal items while continuing to enjoy the destination unencumbered.

VALIZE introduced this hospitality-focused approach to give travelers more useful time in Puerto Vallarta—not simply somewhere to place a suitcase.

App-based luggage-storage platforms generally connect travelers with unrelated hotels, shops, or other businesses that agree to hold luggage alongside their regular operations.

VALIZE is a dedicated travel-hospitality service built specifically around the care of luggage and personal items. Our Cloakroom includes identification requirements, item registration, sealing and tracking, controlled pickup procedures, a secure employee-only holding area, and a private changing room for travelers in transition.

At VALIZE, holding your belongings is not an added service. It is our entire purpose—so the only thing left for you to do is...

Yes. VALIZE includes a private changing room designed for travelers who want to change between the beach, dinner, sightseeing, accommodations, and departure.

Yes. VALIZE is designed for exactly this interval.

You can check in your luggage while waiting for your hotel, resort, or vacation rental to become available and spend those hours enjoying Puerto Vallarta without carrying your belongings.

Yes. If you must leave your accommodations before you are ready to leave Puerto Vallarta, you can check in your belongings at VALIZE and continue with lunch, shopping, the beach, sightseeing, or other plans before departure.

Service is available in both English and Spanish, subject to the team members on duty.

Yes. VALIZE works with vacation-rental owners and managers who need a reliable solution for early arrivals, late departures, and same-day property turnover.

Hosts may direct guests to VALIZE or contact us to discuss referral materials and partnership opportunities.

Yes. VALIZE offers partnership opportunities for hotels, resorts, vacation-rental operators, property managers, travel advisors, transportation providers, venues, and other hospitality businesses.

Options may include guest referrals, preferred arrangements, partial or full service subsidies, and VALIZE Cloakroom locations within partner properties.

You can contact VALIZE by WhatsApp, telephone, or email:

• Telephone and WhatsApp: +52 322 365 1553
• Email: support@valize.mx
• Address: Lázaro Cárdenas 245, No. 13, Zona Romántica, Puerto Vallarta, Jalisco, México 48380